From Boomers To Zoomers: How To Build Billion-Dollar Businesses For The Changing Face Of Aging

From Boomers To Zoomers: How To Build Billion-Dollar Businesses For The Changing Face Of Aging

Unique Expectations

The lifestyle and aging expectations of boomers are different than any previous generation. According to the American Medical Association, boomers prefer to age in place, maintain an active lifestyle, keep working in the careers they love and engage with younger generations. And since they still control 70% of disposable income in the United States alone, they can pay their way into new products and solutions.

Boomers desire homes and shopping centers that are designed for decreased mobility and aging bodies, but that still offer plenty of opportunities. They seek employment where they can use their skills and wisdom on a schedule that works for them. Many are doing what they can to avoid bogging their children down with the rituals of caregiving and death.

Require Unique Solutions

No other generation shares the expectations of the boomers. Herein lies the most important fact: Boomer expectations of aging will drive a transformation of the $7.6 trillion longevity market. This begs the question for any entrepreneur: What are the best opportunities to pursue?

One avenue to explore is the confluence of artificial intelligence and connected devices. While we’ve had wearable devices for years, clunky and unfriendly user experience has often stymied adoption. That’s finally changing. While tech companies can build tech solutions for caregiving, more ambitious entrepreneurs have other plans. From apps that help people monitor medical conditions and track their heart rate during sleep to new products that can help lessen the financial burden of major conditions, entrepreneurs are finding ways to redefine retirment, financial investment and insurance.

Strategies To Serve Boomers

Tapping into the boomer market is easier than many others because of one simple fact: despite losing ground to millenials, it’s still one of the largest demographic groups in the United States. The opportunities that exist today are more focused on user experience than novel technology — plus, boomers love taking part in testing and providing opinionated feedback.

Entrepreneurs can start by using existing technologies to enhance the user experience of products and services that boomers use right now but will struggle with as they age due to mobility and health issues.

For example, startups working on self-driving car technology could deliver friendlier automobile experiences that allow Boomers to remain in control of the wheel while lessening the burden on their bodies from driving.

Yet another example is the homes in Margaritaville development I saw with my boomer parents. With purpose-built countertops that pull back for easy wheelchair access and bathrooms that can accommodate caregivers, the homes are designed for aging in place but still feature furnishings and finishes no different than what you would find in a hotel room. Maintaining independence, freedom and control matter more than anything else to boomers.

Next, entrepreneurs should get their products tested as fast as possible by their target demographic. Many boomers enjoy trying new products and services, especially when products are marketed with a lifestyle message. Hold focus groups and recruit a small batch of users online. Then, request feedback early, before building the full scope of the product to ensure there’s an audience that wants it.

The strategy has worked for Voyage, a company that manufactures self-driving vehicles with a focus on people who are mobility impaired. Rather than release their product to a national market, they are now testing early iterations of their product at a lifestyle retirement community in Central Florida. Voyage is gaining valuable user feedback and input that will shape the product before an anticipated national launch.

Boomers Matter

Entrepreneurs can capitalize on boomers’ significant disposable income by providing them with lifestyle solutions that address their desire to age gracefully and with greater independence than previous generations. While not every entrepreneur will create the boomer juggernaut that is the Jimmy Buffett Margaritaville empire, with targeted positioning and market focus, the transformation of boomers to “Zoomers” will enable most entrepreneurs to be successful.

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From Boomers to Zoomers: How to build a billion dollar business for the changing face of aging

Source: By Alex Gold

The Streaming Wars Are Going To Be Brutal: Here's How To Survive

The Streaming Wars Are Going To Be Brutal: Here's How To Survive

It was just after midnight when I landed in Kuala Lumpur, Malaysia, late last year. After a nine-hour flight, I just wanted to go to my hotel and sleep. Exiting the plane, my phone started to go off wildly — DramaFever, WarnerBros.’ streaming service centered on Korean Drama,  was shutting down .

But it’s not just DramaFever. Over the last year, some of the larger streaming services like Alpha, Filmstruck, and YahooView have all shut down. I believe we are in the early stages of a streaming media war. Unfortunately, we are going to see many more battlefield casualties — including some of America’s top brand names — before it’s over.

The challenge for incumbents and new entrants isn’t about entertaining audiences. Consumers absolutely love streaming video. Rather, the challenge is that consumers are not changing how much they are willing to spend on streaming subscriptions when compared to traditional terrestrial and cable television. On average, consumers spend about $35 a month on streaming services compared to more than $100 a month for cable subscriptions.

Although streaming pricing should increase as cord-cutting itself does, even if consumers are willing to pay a bit more to have a collection of streaming subscriptions, there’s still just not enough room for every entrant to the market.

What if cutthroat competition doesn’t scare you? Here’s how to claim your niche:

Grab A Highly Engaged Market 

Successful streaming services have superfans: a core group of extraordinarily dedicated, engaged and often lifelong fans. By first focusing on a dedicated niche market, such as sports or nature programming, streaming platforms can collect the resources and clout they need to scale.

Take Curiosity Stream, founded by Ex-Discovery Channel Chairman John Hendricks. CuriosityStream showcases real-world, nature-focused and education-driven content to a core base of engaged fans. The platform offers a mix of subscription types that range from $3 to $12 to engage fans at the highest level to those who are more casual. With over 2 million members, it’s clear that this entrant understood the value of pursuing an engaged fanbase.

More importantly, CuriosityStream also iterated and tested different types of content before greenlighting its most expensive tentpole series. Aside from other streaming entrants, this is a lesson for entrepreneurs generally: Test everything using a metrics-driven process.

Another example is MLBAM. After hitting home runs with and MLB Radio, MLBAM partnered with the NHL, PGA Tour and more to launch 120 Sports, a sports streaming video service.

One sport that has extraordinarily dedicated and passionate fans — but has yet to create a streaming platform — is NASCAR. NASCAR’s fanbase is extraordinarily passionate, maybe even more so than those in any other sport. In fact, their engagement intensity on social media channels like Facebook and Twitter after a race is more akin to the fervor of Tik Tok and YouTube influencer fans than any other professional league.

Go Where Your Consumers Are

Because I’m a millennial without a cable subscription, I can’t watch my favorite Showtime series, Billions. Showtime, like many networks and cable providers, requires consumers to subscribe to traditional cable providers in order to gain access to any online streaming content. Content providers that take such a “walled” approach shoot themselves in the foot, a mistake that often leads new entrants to the market to an early demise.

Never stop would-be customers from paying you for your service. Today’s most successful platforms are accessible to consumers through every outlet imaginable: Apple TV, Roku, mobile applications, social media and more. Don’t be afraid to experiment with different financial models to scale, including a mixed revenue base of advertisers and subscribers.

Try Advertising-Supported Models

Although a mixed model may be the future, there’s a reason broadcast television has stuck around for so long: Viewers don’t like to pay. Cater to them without shutting yourself off to customers who prefer a premium experience.

Iflix, which serves emerging markets like Southeast Asia and Africa, understands that it needs to provide Netflix-like service at a fraction of the cost. If iFlix users watch advertisements, then part of the platform is open and free. But if they want to see an in-demand series, then they pay a monthly subscription fee. Here in the United States, Spotify and YouTube operate the same way.

Advertising dollars are difficult to generate without a subscriber base, though. First, go where your customers are, then use a freemium approach to acquire new ones. Over time, you’ll lessen your reliance on increasingly scarce subscription dollars.

Be Aware Of Your Real Competition

With streaming services, the competition is steeper than you think. Netflix founder Reed Hastings believes that the company does not compete with other entertainment programmers as much as it competes with the likes of Fortnite — or even sleep.

Yes, sleep. Streaming services now have to compete with games, social platforms, apps and every other activity under the sun. Oh, and by the way, he says Netflix is winning.

This points to a key insight: Streaming services are competing to monopolize as much of their users’ time as possible. To make headway, streaming service entrants need to understand that they are competing with other types of entertainment applications, gaming, socializing, work and activities that also seek to both monopolize and even monetize people’s time. If your strategy is focused on competing with a new series on a different streaming service, then it may be time to reevaluate.

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The Streaming Wars Are Going To Be Brutal: Here’s How To Survive

Source: By Alex Gold

AR Is Not Dead: How A Few Scrappy Entrepreneurs Aren't Just Surviving, But Thriving

AR Is Not Dead: How A Few Scrappy Entrepreneurs Aren't Just Surviving, But Thriving

A few years ago, I visited Dubai in the summer. As the thermometer crept above 43 degrees, I took shelter in the air-conditioned wonderland that’s the Dubai Mall. One of the world’s largest and most excessive shopping centers, the Dubai Mall also acts as a proving ground for new consumer experiences and technology.

In the mall’s center court, a new attraction was set up: an augmented reality (AR) experience putting you in control of an A380, the world’s largest airplane. Immersive in sight, sound, touch and even smell, I felt like I was a mile high.

AR was exploding; Pokémon Go was causing traffic jams in the middle of Los Angeles. A revolution was upon us, and this was “it.”

Years later, we’re still talking about a revolution. Yet, as initial capital investment dries up in the United States and consumer novelty wears off, many promising AR startups have closed, causing a general cooling in a once-extraordinary space. As a technology executive, you may have been considering this technology, but now find yourself worried about making the investment.

As a tech leader who previously conducted diligence on the AR and VR space as a venture partner for BCG Digital Ventures, I’ve noticed that some of the most resourceful entrepreneurs in the world don’t believe AR is dead at all. In fact, they’re creating a thriving ecosystem that offers real value to consumers and businesses.

Why The Doom And Gloom For AR?

AR’s inability to achieve ubiquitous distribution — fast — across mobile applications and desktop networking is the primary contributor to its stalled growth. Nascent applications that easily fit into existing distribution models on mobile or desktop have a much easier time. Additionally, the hardware required for AR is not only expensive, but it’s also bulky and heavy, creating an extremely challenging user experience that very few AR startups were able to overcome.

Rather than focus on what you hope you can create with the technology, focus more on solving immediate consumer needs. AR will only become a great platform if it achieves scale, which, in turn, is created by network effects in audience and fan growth. That itself is powered by solving real-world problems.

Focus On The Use Case

Let’s look at Atheer Air, an AR startup focused on applications for medicine, insurance, automotive, mining, aviation, industrial plants and oil and gas exploration. These aren’t “sexy” industries, but they represent a significant number of potential customers. In turn, Atheer is laser-focused on use cases, continually benchmarking its approach to real-world adoption data.

For example, Atheer prices its enterprise AR solutions low enough to create value for its target market. Examples include pre-visualizing an oil and gas field in Alaska, which can save millions for the end user. In the insurance industry, adjusters can use Atheer’s AR device to do remote expert calls with senior adjusters or claim specialists, keeping claims moving through the pipeline.

Similarly, Dreamscape VR, founded by Walter Parkes (former vice president of DreamWorks) and Bruce Vaughn (former head of Walt Disney Imagineering), leverages AR and VR as part of a storytelling experience including light, sound, smell, and motion. The immediate use case — immersive and in-depth storytelling, similar to a film or TV show — is what matters. More so, Dreamscape is solving the distribution equation by bringing it where consumers are: in vacant mall spaces around the country.

Then, there’s Skyrocket. Initially a games studio for AR, the company merged with VRSE to develop immersive gaming content for brand and publishing partners. By working with partners like the New York Times, it’s established strong channel partnerships to lower the risks surrounding distribution.

Know When to Hold ‘Em And When To Fold ‘Em

While these examples demonstrate how entrepreneurs solved the challenges inherent in the AR space, the question remains: How do other tech startups decide when to listen to the apocalyptic messages about a technology and when to stay the course? What steps can they follow to build a sustainable business?

Companies should pivot if, after multiple attempts at changing positioning, pricing and even overall product orientation, things don’t catch on. Many virtual reality (VR) and AR companies are predicated on the idea that just because their solution is the best, most advanced, or most novel, it will win. However, the history of technology adoption and failure (Google Glass, anyone?) demonstrates that often isn’t the case. Entrepreneurs need to constantly adjust their product to changing market conditions and serve customers where they are today.

An extremely easy and oft-overlooked strategy is to simply interview and listen to prospective customers. By asking questions, you’ll understand not necessarily what people want, but what they may be willing to adopt.

Tech startups, especially in the AR space, should seek product-market fit first through small product iterations. Rather than build a scalable product without user testing or interviews, build the MVP (also known as the minimum viable product). Essentially, this represents the smallest product you can create to test your value proposition before scaling it. This approach enables fundamental product iterations and changes before allocating a significant investment.

As Y Combinator advises, it’s often better to have a core group of users early on who love your product than several users who are indifferent and using it casually. Continue building and iterating as you solve a core issue or provide a key value for your subset.

Finally, know the unit economics of how your business works at scale. This information can help you continually adjust and refine your value proposition. In doing so, you create a pathway for a business that will continue to be relevant and in demand. In this way, it doesn’t matter if a specific feature or technology is set for the chopping block — you’ve continued to evolve beyond that one component.

AR may seem passé, but many working in the field can verify that it’s not. By learning from the real-world experiences current entrepreneurs have endured, the rest of us can make the most of the technology — and impact the world around us.

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AR Is Not Dead: How A Few Scrappy Entrepreneurs Aren’t Just Surviving, But Thriving

Source: By Alex Gold

How to Negotiate Term Sheets with Strategic Investors

How to Negotiate Term Sheets with Strategic Investors

Three years ago, I met with a founder who had raised a massive seed round at a valuation that was at least five times the market rate. I asked what firm made the investment. She said it was not a traditional venture firm, but rather a strategic investor that not only had no ties to her space, but also had no prior investment experience. The strategic investor, she said, was looking to “get their hands dirty” and “get in on the ground floor.” 

Over the next 2 years, I kept a close eye on the founder. Although she had enough capital to pivot her business focus multiple times, she seemed to be at odds,serving the needs of her strategic investor and her customer base. 

Ultimately, when the business needed more capital to survive, the strategic investor didn’t agree with the founder’s focus, opted not to prop it up, and the business had to shut down. 

Sadly, this is not an uncommon story as examples abound of strategic investors influencing startup direction and management decisions to the point of harm for the startup. Corporate strategics, not to be confused with dedicated funds focused on financial returns like a traditional venture investor like Google Ventures, often care less about return on investment, and more about a startup’s focus, and sector specificity. If corporate imperatives change, the strategic may cease to be the right partner or could push the startup in a challenging direction.

And yet, fortunately, as the disruptive power of technology is being unleashed on nearly every major industry, strategic investors are now getting smarter, both in terms of how they invest and how they partner with entrepreneurs. From making strong acquisitive plays (i.e. GM’s purchase of Cruise Automation or Toyota’s early stage investment in Uber) to building dedicated funds, to executing commercial agreements in tandem with capital investment, strategics are getting more savvy, and by extension, becoming better partners.  In some instances, they may be the best partner.

Negotiating a term sheet with a strategic investor necessitates a different set of considerations. Namely: the preference for a strategic to facilitate commercial milestones for the startup, a cautious approach to avoid the “over-valuation” trap, an acute focus on information rights, and the limitation of non-compete provisions.


Strategics must facilitate commercial milestones.

The best strategic investors are those that drive specific and relevant commercial milestones for your business. Essentially, this means basing the investment on a long-term commercial contract, at market rates, to deploy your product across the strategic investor’s business. The strategic should be looking to do this as well because, as well – an investor first and foremost – their own traction will power the growth in valuation of their investment.

For example, if your business is in the healthcare space, you should have a long-term commercial deal to deploy your product across different segments of the investors’ business to capture the most long term value. A good example of this is Ascension Ventures’ investment in Ingenious Med, which came in tandem with a long term rollout across all of Ascension’s health system Limited Partners. 

However, this comes with a catch! The Pilot Agreement. What you may be think is the biggest break in your company’s nascent history is actually a bit of a trap as strategic partners may disguise a pilot or test agreement as a commercial agreement. Often, these pilots are unpaid or at significantly discounted rates with no guarantee of long-term sustainability. More importantly, there is an acute risk that a strategic may exercise undue influence over a product and build one that is specifically dedicated for them rather than one that can scale for the entirety of the market. 

What should you look out for in an agreement? It should contain a significant amount of detail, which can help drive greater accountability. Make sure the agreement has specific terms and agreements, the desired outcome, copyrights and ownership, license and acceptable use, disclaimers, confidentiality, and the timeline for deployment. All at the scale that matters to you.


Avoid the over-valuation trap.

Historically, strategic investors may not have been as valuation sensitive in negotiations because they are judged on the strategic value of the investment and not on Internal Rate of Return (IRR) as traditional venture investors.

With strategics, this can have some inverse and troubling consequences. For instance, about two years ago, I met a media startup from Hong Kong raised capital at a $100 Million valuation on only $1.5 million in revenue from one inexperienced strategic investor. Unable to raise capital at that valuation, the founders had to take a significant devaluation in ownership to sustain the business. 

Before starting negotiations with a strategic, do your research and seek to understand as many comparable valuations in your space as possible. Valuation is often more art than science. Only accept market rate valuation, accounting for traction, technology stack, and team from investors.

Look for financial angels to put in capital or at least evaluate your business in comparison to the market rate. For example, Casper, the mattress startup, took in funding from traditional financial angels before accepting investment from the retailer Target. By looking to financial angels and even early stage investors to value the business, they prevented any risk of over-valuation. 


Beware of information rights and board seats.

If the investment is sizable enough, then the strategic investor may want to sit on your board. This position gives the strategic investor access to information rights over the most important developments in your business, including relationships with possible competitors. 

While you should be open to the idea of having the strategic investor join your board as part of the negotiation process, it is important to learn more about their intentions and objectives for joining. The position should be beneficial for both parties and include the ability to leverage the strategic investor’s expertise, connections, and knowledge in exchange for the information rights.

If a full board seat is too much to consider, one possible alternative is to provide the strategic investor with board observer rights. This position provides the strategic with the ability to sit in and listen to board meetings without the ability to vote as a member of the board, as they may also be looking to get insight into the company’s future intention – and see where they may compete with the strategic.

But again, as Mark Suster’s excellent article here references, there are risks even in this strategy.  Specifically as startups attempt to seek consensus, the board observers can have more sway on the vote than if they were to have a formal board seat. 

One way to possibly prevent this is to include a recusal right for the strategic’s board position in regards to sensitive matters. These could include discussions with a potential direct competitor to the strategic investor, a shift in the focus of the business, or any other sensitive information. For example, if a competitor business to the strategic investor wants to come in and be a customer, the strategic could excuse themselves from those discussions to avoid any potential conflicts of interest. Strategic investors are intelligent enough to understand the necessity of this provision and often welcome it in negotiations.  


Look out for broad non-compete provisions.

If a strategic investor agrees to an investment and a long-term contract, they may ask for non-compete provisions in their term sheet to protect their business. While you may be aware of non-competes and their applicability to employees – and their attendant unenforceability in states like California, these provisions also apply to strategic investors and joint venture partners. For example, a non-compete clause may prohibit a startup from working with a competitor (or even taking investments from one). The non-compete could also extend to a potential acquisition by a competitor. 

Plainly, you must seek to strike non-compete provisions completely from the term sheet, especially if one of the provisions relates to potential acquisitions. The easiest argument towards this is simple: a non-compete provision effectively limits the strategic’s own upside potential. Since a strategic investor is seeking a return by investing in your startup, remember that this type of provision would put a limit on the liquidity value of the business and therefore on their ROI.


Strategic investors may be the best partner.

As strategic investors get increasingly savvy about startup fundraising and capital, given the right circumstance, they may be the best partner for your early stage company. The recent exits of Zoom and Lyft, both of whom had a strong strategic investor presence in Qualcomm and General Motors respectively, relatively early in both companies’ histories, indicate how the tide is shifting. While great negotiation skills can ensure that non-compete provisions and information rights will not trip up your business down the road, if you can make investment contingent on a long-term commercial contract and adoption of your product, you will set your business up for the best long term success. What type of success? To raise capital again of course, at a much higher and justified valuation.

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How to negotiate term sheets with strategic investors

Source: By Alex Gold

Improve Your Odds of Getting Funded by Matching Your Pitch to the VC’s Investment Pattern

Improve Your Odds of Getting Funded by Matching Your Pitch to the VC’s Investment Pattern

It’s the often unseen trigger — that invisible ‘something’ — that gets them to bite. Seek it, use it, close the deal.

It was an unusually warm February afternoon, and my co-founder and I were sitting outside the Coupa Cafe in Palo Alto, pitching an angel investor, but something just was not clicking. Although our revenue growth was strong, our team was stellar, and our market was the perfect opportunity to generate the winner-take-all, monopolistic business that investors seem to love, the investor just wasn’t having it.

“I still worry — really worry, actually — about your guys’ ability to execute this. I can’t put my finger on it. But I feel it.” Suddenly knowing that (obviously) this investor was not going to bite, I started to realize that beyond perfect decks and personal impressions, there is something more to master in your pitch.

The problem was “pattern matching.” We weren’t aware of it.

The impression you make throughout your pitch is important, certainly, but there’s another aspect to an investor’s interest. Many investors choose their ventures based on predetermined factors. This is pattern matching, and understanding how it factors into the decision can help you make it work for you.

Pattern matching is the habit of an investor to evaluate opportunities based on what has worked before. If a Mark Zuckerberg-style social media entrepreneur walks into a boardroom, an investor may see the look and overall style of the person making the presentation and immediately recognize it as a good fit. This judgment may not even be conscious.

Before your next pitch, it’s important to find ways to make pattern matching work for you. Here are a few things you can do to improve your chances of success.

Research is essential.

Research is always recommended when you’re planning to step in front of an investor, but pattern matching means you need to start that research before you get the invitation to pitch. In addition to standard research suggestions, take a close look at every investor’s portfolio and choose those that are likely to be interested in what you’re offering.

One of the best resources for looking into potential investors is Crunchbase, which gives you insight into what an investor has previously backed, including the amount spent on each investment. If you aren’t sure which investors to pitch, you can also use this tool to identify companies similar to yours and find backers that might be interested in what you have to offer.

Present data.

Maybe you couldn’t pass as Brian Chesky’s twin, but you have a great idea that will disrupt the on-demand accommodations industry. You can still demonstrate to investors that your product will match the performance of similar companies in the space.

Make sure you frontload your presentation with plenty of data that compares your brand to others, directly addressing the similarities investors are seeking in your presentation.

You can also use data to inform your storytelling, winning pattern-matching investors over. Kick off your presentation with a story about a product similar to yours, then follow up with data that shows the similarities between what you’re trying to do and what that successful company did. The investors will immediately see a correlation, and you’ll be more likely to complete the presentation on a win.

Don’t fake it.

In the end, the best thing entrepreneurs can do is to be true to themselves, before, during and after the presentation. Pretending to be something you aren’t to wow a specific investor won’t help if your pitch doesn’t match what your company represents. You’ll probably find if you can get a yes based on that pitch, the investor will require you to make changes that turn your company into something outside of your vision.

The theory behind being yourself is that it will attract the perfect investor to move your business forward. You’ll save yourself time, though, if you follow earlier advice to thoroughly research potential investors and narrow your list down to those with portfolios and interests that are a close match for your business.

Accept the pros and the cons.

There are issues inherent to pattern matching; many of them have been widely recognized. Pattern matching limits diversity and locks investors into a portfolio full of similar companies. If they continue to follow the same pattern, they may, in fact, miss out on new industries that could bring much bigger rewards than if they continued to play it safe.

Once you’ve accepted the pluses and minuses of pattern matching, you can make it work for you. You may be able to leverage your company’s uniqueness by building momentum on a crowdfunding campaign initially, for instance, then taking that large audience to an investor. Another winning strategy could be looking for investors who might specifically be interested in diversifying and embracing your differences, rather than trying to follow the crowd.

Because pattern matching will likely continue to be part of investment decisions, there are things entrepreneurs can do to play to this basic instinct. Careful research can make a big difference in not only identifying ideal investors but also connecting with them during a pitch meeting in a way competitors can’t.

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Improve Your Odds of Getting Funded by Matching Your Pitch to the VC’s Investment Pattern

Source: Published on 2018-04-02 By Alex Gold